Pre Sales & New Accounts– This role serves two functions in the pre sale stage of the customer life cycle.

This role will bridge the gap between sales and engineering to ensure complex engagements are properly evaluated through discovery and planning prior to delivering documented requirements and scope to engineering for a solution proposal. Similarly, any cyber security related inquiries around hardware components, configurations and management around software, as well as questions related to security within the customer’s technical environment.

This role is also responsible for providing input, council and limited advisory services to the customer throughout the sales cycle on topics relating to cyber security. This may be accomplished by collaborating with the customer’s executive teams regarding short and long term security strategies, incident response  & management, technical stack review and assessments, as well as unique service offerings to compliment internal IT resources responsible for security of their environment.

Strategic Accounts –  The Advisory role will provide a collaborative source of knowledge, expertise and information sharing to strategic accounts. This role will forge strong high touch partnerships with upper echelon accounts and its executive IT  members to ensure One Source has a full picture of their current technology and infrastructure environment, as well as critical needs and planned changes. A deliverable of this role is to help document and develop a customer profile that outlines key areas of technology including but not limited to security, major network and infrastructure changes, and significant platform migrations.  

This role will be responsible, and the primary liaison, for reporting major IT trends, cyber events and impacts and act as the primary liaison between the executive team and internal/external parties regarding requests and feature enhancements. This role will also be responsible for serving as the singular point of contact for complex and critical initiatives during discovery and planning for designated  key accounts.

Vendor  Management  & Advisory – This role can support the intake of existing customer requests, features, and enhancements through the appropriate channels, for example Quarterly Business Reviews and similar events. This role will be responsible for providing valuable feedback to engineering teams, support groups and service channels regarding customer inquiries. This role will also bring forth existing gaps and opportunities in our service/support offering to various departments for evaluation and assessment.

This role is regularly informed regarding product enhancements, hardware – software development changes, system-device features, and support changes. This role will be responsible for the impact analysis and relaying that information to appropriate internal groups and customers. Primary liaison between customer requests and internal engineering teams, development, third party services in order to understand, evaluate and provide input regarding enhanced features and new development requests.