The Director of Technical Support and Network Operations is responsible for leading and managing the company’s helpdesk environment, IT implementations, and call center operations. This role ensures high-quality technical support, service assurance, and network operations while maintaining excellent customer satisfaction. The Director will oversee workflow management, staff development, client escalations, and strategic initiatives to enhance operational efficiency and service excellence.
Leadership & Team Management
Staff Development & Performance Management
Client & Service Provider Relations
Process Optimization & Operational Efficiency
Strategic Planning & Initiative Execution
This is an in-office position that will require the candidate to be onsite in our Greenville, NC location
Software Powered by iCIMS
www.icims.com