The Account Manager is responsible for building and maintaining strong client relationships, ensuring customer satisfaction, and driving account growth. This role involves strategic account planning, contract management, project coordination, and cross-functional collaboration to optimize customer success.
Account Management and Client Relationship
Account Planning and Strategy
Renewal, Upselling, and Account Growth
Contract Management
Project Management
Customer Success and Enablement
Strategic Insights and Leadership Communication
Communication and Reporting
Cross-Functional Collaboration
3-5+ years of experience in account management, customer success, sales or a related role.
5+ years experience in technology (ex. network, UCaaS, CCaas, data center, TEM, voice)
Strong relationship management and communication skills with the ability to engage key stakeholders.
Experience in contract management, renewals, and upselling strategies.
Ability to analyze customer data, identify trends, and develop solutions to improve customer outcomes.
Proficiency in CRM tools, customer success platforms, and performance analytics software.
Strong problem-solving skills with the ability to anticipate and address customer needs proactively.
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