The Manager of Billing Services is responsible for leading the day-to-day operations of the client billing team. This role requires both strategic vision and hands-on leadership to ensure exceptional service is consistently delivered to One Source clients and internal teams. The ideal candidate will bring a proactive, solutions-oriented approach, demonstrating sound judgment and the ability to make swift, strategic decisions. As a leader, the Manager of Billing Services is expected to embody One Source’s core values, setting a standard of professionalism and integrity that inspires the team and fosters a culture of excellence.

• This associate has supervisory responsibilities.
• Carry out the mission and goals of the team and company.
• Coordinate, monitor, and track all operational tasks including invoicing, allocation, and accuracy ensuring adherence to organizational metrics. Act as an escalation point for team members.
• Track and monitor monthly workload reconciliation and aging reports to identify trends and conduct process improvement initiatives. Review and evaluate initiatives allowing the team to assess the viability of the processes used as a benchmark for future initiatives.
• Establish and continuously evaluate departmental measurements and intervals allowing the team to support the accomplishment of the organizational goals. Lead team members to meet the organization’s expectations for productivity, quality, and continuous improvement.
• Plan and structure the department workflow and staffing. Oversee the onboarding of new team members, provide career development and opportunities, and manage performance with regular feedback, performance reviews, and one-on-one meetings. Utilize a performance management method that provides the overall context and “why” behind the initiative to encourage team member buy-in.
• Coach, mentor, and develop a professional relationship with team members. Continually emphasize their value and how their position fulfills a need in the organization. Empower team members to take responsibility and accountability for their roles and goals.
• Collaborate with organizational stakeholders, engaging with appropriate contacts at every department and level within One Source to develop interdependency and growth. Use every opportunity to strengthen the company’s ability to serve clients.
• Consciously create a workplace culture that is consistent with the organization’s mission, vision, and values. Promote an environment of teamwork, unity and healthy discussion of differing ideas. Appreciate and promote diversity and cohesiveness in ideas enabling the team to think critically.

Required Skills/Abilities:

• Ability to address highly varied, complex, and non-recurring challenges, often requiring cross-functional collaboration and strategic problem-solving.

• Strong understanding of technical concepts, departmental procedures, and organizational policies, with the ability to apply them in complex situations.

• Proven ability to remain productive and adaptable in fast-paced environments with frequent interruptions.

• Experience leading team initiatives and contributing effectively both independently and within a collaborative team setting.

• Excellent verbal and written communication skills, with the ability to handle sensitive situations, resolve conflicts, and influence others through negotiation and motivation.

• Proficiency in analyzing large datasets to identify trends and support data-driven decision-making.

• Ability to build strong working relationships and provide mentorship, feedback, and performance guidance to team members.

• Sound judgment and critical thinking skills, with the ability to make decisions aligned with organizational policies and objectives.

• Knowledge of business operations, supervision, and departmental management, with a clear understanding of departmental functions and mission.

• Advanced computer skills in a Microsoft Windows environment, including strong proficiency in Excel and working knowledge of Microsoft Access.

• High level of integrity and ability to maintain strict confidentiality.

• Excellent organizational, time management, prioritization, and self-management skills.

Preferred Skills/Abilities:

• Knowledge of accounting software, database software and/or project management software.
• Knowledge of Power BI.

Education

• The individual will preferably have earned a Bachelor’s degree in a related field from a four-year college or university with four or more years related experience. In the absence of a degree, training and/or equivalent combination of education and experience will be considered.