The Solutions Supervisor is responsible for overseeing the daily operations of a pod within the Solutions team providing leadership to the associates that comprise that group so that they may serve the customers of One Source with excellence. The team lead is a leader in the department and should maintain standards and conduct that reflect One Source values. The team lead should also set an example that others can follow. 

Supervisory Responsibilities: 

• This associate has limited supervisory responsibilities for members within a pod of the Business Analysis Solutions Team. 

Duties/Responsibilities: 

• Handle team escalations and facilitate prompt resolution for issues and concerns. Use every opportunity to strengthen relationship with departments and clients. 
• Assist manager with creating and maintaining Standard Operating Procedures. 
• Assist manager with conducting regular one-on-one meetings with each associate to review performance and goals. 
• Lead training process for team members and help develop training curriculum. 
• Partner with Customer Success and Service Delivery teams to ensure that the Solutions team meets the needs of customers. 
• Analyze customer’s services and spend to identify opportunities for optimizing services and pricing. 
• Provide price quotes and comparative solutions to illustrate current communication expenses versus proposed expense. 
• Serve as a subject matter expert for vendor and service provider pricing, products, services, and infrastructure. 
• Participate in on-going training to maintain industry and product knowledge. 
• Apply product knowledge to each customer determining the most beneficial services available for the customer in their respective market. 
• Consider impact to customer and One Source for all solution recommendations from implementation to billing. 
• Coordinate team activities with project coordinators to manage projects. Assist in identifying opportunities for team activities to be project managed when applicable. 
• Maintain team’s timeliness of work by acknowledging assignments within standard interval guidelines and provide updates on a regular interval. 
• Provide explanation and clarification of the team’s solutions to internal teams and customer. 
• Assist Customer Success team in presenting quotes and solutions as necessary. 
• Respond to customers’ email requests for pricing following department guidelines for sharing pricing and paperwork with the customer. 
• Lead delegation of team assignments for regular workflow activity including but not limited to ICO queues and V3 Quotes. 
• Assist with generating service provider paperwork necessary to implement services quoted. Provide paperwork via designated processes. 
• Review quotes and comparative solutions created by Solution Analysts for accuracy and suggest additional options/ corrections. Ensure all possible and suitable solution scenarios available have been explored to determine 2 most beneficial options are presented. 
• Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend work may be required. 
• Data and system use must comply with One Source information security policies and standards.  
• Unauthorized access to data and/or systems is prohibited.  

Required Skills/Abilities: 

• The individual should have the ability to read and interpret documents such as telecommunications solutions and invoices, terms and conditions, accounting reports and contractual agreements. The individual should also have the ability to write routine reports and correspondence and the ability to speak effectively before groups of customers or employees of the organization. 
• The individual should have the ability to calculate figures and amounts such as discounts, interest, commissions and proportions. The individual should also be able to apply concepts of basic algebra. 
• The individual will be able to define problems, collect data, establish facts, and draw valid conclusions. The individual should also have the ability to interpret a variety of technical instructions and deal with several abstract and concrete variables. 

Education and Experience: 

• The individual will preferably have earned a Bachelor’s degree (B. A.) in a related field from a four-year college or university. Three to five years related experience, training and/or equivalent combination of education and experience will be considered. 
• To perform this job successfully, an individual should have knowledge of Microsoft Office programs (Word, Excel, PowerPoint, and Outlook). Knowledge of database software and/or project management software is helpful but not required