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A Wireline Billing Associate II is responsible for the processing of telecom invoices including audit and cost recovery of variances. The associate may perform departmental tasks in support of an initiative including escalation resource to Wireline Billing Associate I team members. The associate must exhibit intermediate knowledge and understanding of the telecom industry. The associate is responsible for maintaining excellence in relationships with clients. The associate must maintain standards and conduct that reflect One Source values and set an example for others to follow.
A Wireline Orders Specialist I is responsible for the implementation of wireline service order requests for new and existing clients. The Specialist I will develop the ability to navigate, maintain and utilize internal order systems, as well as external telecommunications service provider (i.e. CenturyLink, Verizon, AT&T, Spectrum, Comcast, etc.) order systems. The Specialist I will gain an understanding of wireline telecommunications technology, products and services, and manage implementation of these services in accordance with company goals and industry standards while providing the highest level of customer service.
The Help Desk Analyst provides Tier 1 and 2 help desk support for One Source Communications IT clients in order to resolve technical PC, server, and network related issues.
A Wireless Orders Specialist II is responsible for the implementation of wireless service order requests for new and existing clients. The Specialist II will demonstrate a high level of proficiency in the ability to navigate, maintain and utilize internal order systems, as well as external service provider (i.e. Verizon, AT&T, T-Mobile, Sprint, etc.) order systems. The Specialist II will gain an in depth understanding of wireless technology, devices and plans, and manage implementation of these services in accordance with company goals and industry standards while providing the highest level of customer service.
One Source is seeking a software architect with the passion for transforming digital technology into innovative solutions. This team member will have the responsibility for translating One Source’s growing business needs into technical requirements and designs. The architect will also serve as a hands-on technical lead for the development team to ensure successful implementation and deployment. The technical scope currently includes front-end, back-end, database, data pipelining, and DevOps automation for both on-premise and cloud hosted environments. One Source thrives on a culture of continuous improvement for all of its people, processes and systems, and the successful candidate is expected to demonstrate One Source values with all clients, senior leadership, internal stakeholders, and develop team members.
The IT Technical Support Engineer will be responsible for managing the prompt resolution of One Source Communications customers service requests. The primary function of this position is to ensure that customer interaction is a friendly and professional experience that addresses the needs of the customer in all stages of the customer service life cycle within One Source Communications. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and video conferencing. The TSE will also be a point of escalation and mentorship to junior support staff.
The Wireline Billing Manager is responsible for overseeing the daily operations of the Wireline Billing team. The Wireline Billing Manager will provide visionary and strategic leadership to the team requiring quick and logical thinking in order to maintain a level of excellent customer service to One Source clients and other teams within the company. The Wireline Billing Manager should maintain standards and conduct that reflect One Source values and set an example that others can follow.
A Billing Associate II is responsible for the accurate and timely allocation and billing of our CLM, IT Services, Managed Security, Field Services and Retail clients as assigned by Billing Services Leadership team. The associate is responsible for maintaining excellence in relationships with clients, maintain standards and conduct that reflect One Source values and set an example for others to follow.