The Helpdesk Manager is responsible for leading the frontline technical support team to ensure timely, professional, and effective resolution of internal and client-reported IT issues. This role oversees day-to-day helpdesk operations, manages staff performance, and drives continuous improvement in service delivery and user satisfaction.

As a Project Manager (PM) at One Source you’ll lead complex projects for enterprise customers and internal initiatives. To be successful, you need to excel at communication, teamwork, problem solving, and organization. You’ll drive major results and make a large impact on our customers.

The Service Delivery Manager is accountable for the business outcomes of the Wireline Orders team.  The Service Delivery Manager will provide visionary and strategic leadership to the team requiring quick and logical thinking while maintaining an excellent level of client experience and interdepartmental collaboration.  The Service Delivery Manager is a leader in the organization and will...

The Service Delivery Supervisor is responsible for overseeing the daily operations of a Wireline Orders team. The Supervisor works closely with the Wireline Orders Manager, other department leaders, clients, service providers and partners to manage the day-to-day tasks efficiently and accurately for a streamlined lifecycle of each order. The Supervisor must have excellent communication skills, be adept to effecting change with a proven track record leading a cross-functional team.

The Manager of Billing Services is responsible for leading the day-to-day operations of the client billing team. This role requires both strategic vision and hands-on leadership to ensure exceptional service is consistently delivered to One Source clients and internal teams. The ideal candidate will bring a proactive, solutions-oriented approach, demonstrating sound judgment and the ability to make swift, strategic decisions. As a leader, the Manager of Billing Services is expected to embody One Source’s core values, setting a standard of professionalism and integrity that inspires the team and fosters a culture of excellence.