A Wireline Orders Specialist II is responsible for the implementation of complex wireline service order requests for new and existing clients.  The Specialist II will demonstrate a high level of proficiency in the ability to navigate, maintain and utilize internal order systems, as well as external service provider (i.e. CenturyLink, Verizon, AT&T, Spectrum, Comcast, etc.) order systems.  The Specialist II will gain an in depth understanding of complex wireline telecommunications technology, products and services, and manage implementation of these services in accordance with company goals and industry standards while providing the highest level of customer service.  

A Service Delivery Facilitator II is responsible for providing outstanding customer service during the intake and implementation of service order requests. The Facilitator II will interact with clients to intelligently translate their order requests into language understood by telecommunications service providers (i.e. CenturyLink, Verizon, AT&T, Spectrum, Comcast, etc.) and clearly relay industry standards, status and scheduling back to the client.  The Facilitator II must have excellent communication skills with proven experience learning about technology with increasing complexity.

A Billing Associate II is responsible for the accurate and timely billing of CLM, Enterprise, IT Service, Managed Security, Field Service and Retail clients as assigned by Billing Services Leadership team. The associate may perform departmental tasks in support of an initiative including escalation resource to junior team members. The associate is responsible for maintaining excellence in relationships with clients, maintain standards and conduct that reflect One Source values and set an example for others to follow.

The Strategic Enterprise Sales Executive position is primarily responsible for revenue generation through strategic alliances with premier customers. This person will identify opportunities to increase sales and profitability, and has responsibilities directly related to making sales to include: meeting with customers at the customer’s site, communicating with customers via phone, email, and teleconference, providing subject matter expertise regarding technical issues; advising customers on suitability of products and solutions based on their technical needs, preparing proposals, presentations, pricing and contracts, developing strategic plans related to the customer and the proposed solution.

An Enterprise Customer Success Manager (CSM) is RACI Accountable for the overall Customer Experience of One Source Communications’ (OSC) customers.   CSMs are members of pods, working closely with Associate Customer Success Managers (ACSMs) to deliver OSC’s industry leading customer experience.  CSMs will develop, maintain and execute the overall strategic vision for their customer portfolio.  CSMs will work closely with their pods, internal OSC teams and customers directly to ensure the overall customer experience is on track and delivering against our three KPIs of Renewal, Retention and Growth. A high functioning Enterprise CSM will build strong relationships and gain a status of consultative partner from the client. The CSM will work closely with the Sales Team to design and execute a customer lifecycle plan to ensure customer objectives are achieved and business value is realized. 

A Level I Wireline Repair Technician is responsible for the ongoing technical support and service assurance of all Wireline Services for clients.  The technician is responsible for maintaining excellence in relationships with clients, maintain standards and conduct that reflect One Source values and set an example for others to follow.

The On-Boarding Specialist is responsible for supporting new customer on-boarding for CLM, MMS, MSS, and IT Services. The associate is responsible for maintaining excellence in relationships with customers, vendors, partners, and other departments; maintain standards and conduct that reflect One Source values and set an example for others to follow.

The On-Boarding Coordinator is responsible for project managing new customer on-boarding with all internal departments and the customer. The associate is responsible for maintaining excellence in relationships with customers, vendors, partners, and other departments; maintain standards and conduct that reflect One Source values and set an example for others to follow.

A Wireline Billing Associate II is responsible for the processing of telecom invoices including audit and cost recovery of variances. The associate may perform departmental tasks in support of an initiative including escalation resource to Wireline Billing Associate I team members. The associate must exhibit intermediate knowledge and understanding of the telecom industry. The associate is responsible for maintaining excellence in relationships with clients. The associate must maintain standards and conduct that reflect One Source values and set an example for others to follow.

A Level I Wireless Support Associate is responsible for providing One Source wireless clients with outstanding service. The associate is also responsible for the ongoing review and optimization of client accounts. The associate is responsible for maintaining excellence in relationships with clients, maintain standards and conduct that reflect One Source values and set an example for others to follow.

 A Solution Specialist is RACI Accountable for the execution of Internal Company Orders (ICO’s) lifecycle for One Source Communications’ (OSC’s) customers. Solution Specialists are members of pods, working closely with Customer Success Managers (CSMs) to deliver OSC’s industry leading customer experience.  Solution Specialists will work closely with their pods, internal OSC teams and customers directly to ensure the tactical components of the customer engagement are on track.  

The Solution Analyst is responsible for providing cost effective sourcing and optimization of service provider products to customers at the end of each provider’s contract and as requested. The associate is responsible for maintaining excellence in relationships with customers, vendors, partners, and other departments; maintain standards and conduct that reflect One Source values and set an example for others to follow.